We have a no refund policy!

However 1403 accepts returns within 14 days of purchase, we offer exchanges on the basis that the products are retuned unused, undamaged and packaging in good condition

Kindly keep all your accessories away from water as 1403 will not be held liable for any damage caused as a result of this.

You have the right to return any or all products you have purchased directly from our website within 14 days of receiving the item. 

The product(s) must be unused – in its original pacakaging with labels and itrs protective stickers – intact – and still in the same new condition as when the product was received. 

Products purchased directly from our website must be returned to the official 1403 stores and can not be returned in a local retail store stocking 1403 products. Kindly noe that you may be subject for the shipping expenses in returning the package to us.

1403 does not take responsibility for any item lost during the return shipping. 

Please note that “complimentary items” for any free product received as part of the promotional offer are not eligible to be exchanged and must be returned along with other items in your order. 

The campaign offer for free gifts or services is based on the amount of the original purchase. In case of a return where you no longer fulfil the criteria for the campaign offer and the gift is being kept, the cost of the free gift will be charged.